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NETLUCID / iPHONE · iPAD · MAC · WINDOWS

NetLucid Support.

This help covers the iPhone and iPad versions. Mac and Windows notes will follow.

Not sure where to look? Answer a few questions and we will point you to the right answer.

Getting started

Open Overview to see Internet Status. Explore Tools, Advanced, Professional and Settings for other checks. Results depend on your connection and device.

Wi-Fi and permissions

Wi-Fi identity may require location access. You can change access in Settings on your iPhone or iPad. Some network checks also need Local Network access. Camera access is used when you choose to scan a code.

Sharing a result

Review a report before sharing it. Network names, addresses and other details can identify your network. Remove anything you do not want to disclose.

Ask for help

Tell us which check you ran, what happened and your device and system version. Avoid sending passwords or network details unless needed.

Contact Coneta

Email [email protected].

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